Can't open an interactive PDF created in LiveCycle

[jimm37515330]

I was sent an interactive PDF created in LiveCycle via email (Outlook client).  I double click to open the PDF and it launches in Acrobat, which is my default PDF application, but all I see is "Please Wait....If this message is not eventually replacde by the proper contents....."

Don't tell me this is because LiveCycle documents can only be opened in Acrobat or Reader because I AM opening in Acrobat.

[AnandSri]

Hello Jimm,

We apologize for the inconvenience caused, please refer to the following KB doc and try the solution/suggestion PDF won’t display. Please wait … Link: https://forums.adobe.com/docs/DOC-8651

Let us know how it goes.

Regards,

Anand Sri.

[jimm37515330]

No, this is not the answer.  The solution says “If you are getting this message while viewing a pdf in a browser, you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Reader or Adobe Acrobat.”

I am not viewing the PDF in a browser, I am viewing it in Adobe Acrobat Reader.

Jim Myers

Information Technology

Director of Corporate IT Solutions

First National Bank

[Personal info removed by mod: phone, email, address]

[Test Screen Name]

I’ve seen this before when some mistake has been made and all that is left is a hollow PDF with that message.

[AnandSri]

Please refer to the following KB and try the suggestions Can't open PDF https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html

Have you tried  any other PDF file? Please try to open any other PDF file and check.

If the issue persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• The version of Mac or Windows OS installed.

Let us know how it goes and share your findings.

Regards,

Anand Sri.