Can't open pdf, gets error message instead. HELP!

[stevem87324599]

Had to replace scanner. Bought Epson WF-3720. Installed it. Created PDF sent to computer (windows 10). When I click on the Adobe PDF icon I get this error message: "A font package is required to correctly display this page. Click OK to direct your computer browser to download the add-on from the address adobe.com." When I click OK I get another error message that says "This site cannot be reached. cgi1.adobe.com refused to connect".

What should I do so I can view my PDFs like I always have?

[stevem87324599]

Really - No answer to my question? Adobe provides no telephone support for Adobe Reader so if there are no answers on this forum are there answers anywhere?

[ritaswim1948]

I have the same issue.  Same printer and all.  Pdf's ?????  Come on, folks, let's this fixed or tell us what to do to adjust your oversights.

[AnandSri · Accepted solution]

Hi Stevem,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not able to open a PDF, Is that correct?

Please check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and see if this brings any difference.

For Font packages, please go to the following link Adobe - Adobe Reader : For Windows

scroll down the page to the ADD-ONS> select the font pack > download

Restart the computer (check again if you are experiencing the same problem or not)

From which application are you creating the PDFs? What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine and what is the version of the OS installed?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.