Can`t open pdf protected with password

[mayay4051394]

I have the latest version of Acrobat Reader, see below printscreen, but when I fill the password receiving the second printscreen error.

Any idea what is wrong??? I have to open this file as soon as possible.

Much appreciated your quick response.

Thanks in advance!

[Bernd Alheit · Accepted solution]

Save the file to a local disc and open it in Acrobat Reader.

[jane-e]

Can you open other files that are not password protected?

[Mike5E70]

yes

[rohit_ID]

Certain PDF files (dynamic XFA forms) created in Adobe LiveCycle can only be opened in Adobe Reader and Adobe Acrobat. When you try to open these files in an alternative PDF viewer, then you will see this error message.

Unfortunately, it's not easy remove this message and modify the PDF so that it can be opened in alternative PDF viewers. The person who created the original form must re-create the form using options that do not restrict which PDF viewers can open and display the file.

[Test Screen Name]

That file IS open.

[Ofiman5EAC]

I've done what Bernd said and it's not working. I can't open protected pdf whatever it's in local disk or not. Any other ideas??

[try67]

You need to provide more information than that if you want any help...

[Ofiman5EAC]

Well, there's not much to say. The program just crash, no message nor screenshot to make, just crash and can't be opened. I have this problem on several computers since the last Windows Update, i'm just trying to issolate the problem on the program or the OS. I'm looking for info about that and i've seen this topic so i give it a try. Sorry for any trouble i can cause

[Meenakshi Negi]

Hi there,

Sorry for the trouble.

As the application crashing on opening the secured PDF, would you mind sharing any sample PDF with us to replicate the behavior? You can upload the file to Document Cloud (https://documentcloud.adobe.com) and share the link to file with us.

Please collect crash dumps and share them with us. You can collect the dumps suing the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Let us know if you have any questions.

Thanks,

Meenakshi

[Ofiman5EAC]

Hi,

thanks for your replay.

I uploaded the PDF file as you said but i can't get a link to share because it says "Encrypted PDF files can’t be sent for viewing". There is any other way to send it to you? An email or something?

But i can share the error register 

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:3ffb2fc0-5880-458b-b1b3-f1c76a17bc11

If there is something else you need let me know, glad to help.

Thank you!

[try67]

Strange... Use Google Drive, or something like that.

[Ofiman5EAC]

Uploaded to Drive (thanks for the suggestion)

https://drive.google.com/file/d/1P76qkKihc0PhNrakNtUMXkbg-f4NdPNa/view?usp=sharing

[try67]

I can open it just fine, and it doesn't require a password for opening it, eith, only for editing.

[Ofiman5EAC]

This is what i see

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:213f4368-ad9d-4ef1-8d6a-68a8c4425f8a

It says protected on the top left, stays blank for a few sec and close.

[Ofiman5EAC]

The thing is that not everyone have this problem. In the same company in one works and in other don't, and it is happening in different companys. The screenshot was taken in my computer after my costumer send me the file. I can pre-view both in Outlook or Drive but after downloading the file i can't with Adobe.

[try67]

Try narrowing it down. For starters, do all computers have the exact same version of Reader? If not, it might be a version-specific issue.

[Meenakshi Negi · Accepted solution]

Hi there,

Thank you for sharing the file.

We have released an update today for Acrobat and Reader DC (Continuous Track) desktop application that resolves this issue.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe....

Let us know if that works for you.

Thanks,
Meenakshi

[Ofiman5EAC]

Hi!

Thanks for your replay.

The update worked, at least in my computer so it must do in any other aswell. I really appreciate everyones help and your team for resolve this issue so fast.

Have a nice day 🙂

[Meenakshi Negi]

Glad to know that.

Thank you for confirming.

Regards,

Meenakshi