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Carmelle3
Carmelle3
Participant
June 22, 2017
Question

Can't open pdf

  • June 22, 2017
  • 2 replies
  • 630 views

Mes informations sur le système sont fournies dans une pièce jointe.

       Bonjour,

                     Je ne suis plus capable d'ouvrir les PDF en plus si je clique sur le nom du PDF, il s'efface.

J'ai téléchargé une autre fois le Acrobat Reader DC et il ne fonctionne pas....  Alors je l'ai effacé de mon ordi,,,,

Est-ce que peux avoir de l'aide pour télécharger une version antérieur? ou pour régler mon probleme? Merci!

This topic has been closed for replies.

2 replies

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
July 5, 2017

Hi Carmelle,

As i have checked the details for your account, you have Creative Cloud Photography Plan which doesn't include Adobe Acrobat DC.

You can download free Reader DC on your computer using this link: Adobe - Adobe Acrobat Reader DC Distribution

Once downloaded, locate any pdf file on your computer>right-click>click Open with>select Adobe Acrobat Reader DC.

You may refer to the steps given under "Ensure that your operating system recognizes the PDF section" in this link: Can't open PDF

Below is the screenshot:

Also, it would be helpful if you share the operating system installed on the machine-Mac/Windows?

Keep us posted with the results.

Shivam

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
June 22, 2017

Hi Carmelle3,

Assuming you have Windows OS installed on the machine, could you please try troubleshooting steps mentioned below?

1- Run Cleaner tool qui you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine.

3- Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

4- Once installed, reboot the machine and try opening pdf.

Which operating system is installed on the machine-Mac / Windows?

Awaiting your response.

Shivam

Carmelle3
Carmelle3Author
Participant
July 4, 2017

Hi Tarik Dar,

I have Adobe Cloud suite, I pay 17$ each month. Your email say

that it's not for a suite? So maybe I cannot download this link??? I

have downloaded the Adobe Acrobat francais and I cannot open the PDF I

received. I don't know what is wrong? I did what I received and I

cancel it after I download the new one but doesn't open either.

I download also the link Adobe send me not the one in this recent

email. I saw somewhere in an email to download a pass Accrobat Reader

Dc. Now I don't know why my PDF don't open. I can dodwnload them but I

cannot open them.

Thanks for your help... Carmelle Landreville (Carmelle 3)

Le 2017-07-04 à 10:04, Tariq Dar a écrit :

>

Comment installer Adobe Reader Dc. J'ai dsintaller la version

nouvelle qui est entre et n'ouvre pas aucun PDF?

Tariq Dar

<https://forums.adobe.com/people/Tariq+Dar?et=watches.email.outcome>

marked Adorobat

<https://forums.adobe.com/people/Adorobat?et=watches.email.outcome>'s

reply on Comment installer Adobe Reader Dc. J'ai dsintaller la version

nouvelle qui est entre et n'ouvre pas aucun PDF?

<https://forums.adobe.com/thread/2349535?et=watches.email.outcome> as

helpful. View the full reply

<https://forums.adobe.com/message/9663834?et=watches.email.outcome#9663834>

>

Claudio González
Claudio González
Legend
July 4, 2017

Your original question is about installing the free Acrobat Reader and was responded by Adorobat. Now you are talking about difficulties with an Adobe Cloud suite. Could you please clarify exactly which program are you trying to install? Knowing your OS (with version) would also be useful; there was no attachment in your opening message.

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