Can’t open Spanish pdf on Swedish computer

[stever54166879]

Hi

I live in Sweden, but I have a house in Spain. We receive pdf files from gurdia civil when we register guests. The problem is that we can not open them on our computer in Sweden (many have the same problem), but if i open them on a Spanish computer there is no problem. How can i solve this? I have a new computer and the latest Acrobat Reader.

Moderator: Moved from Adobe Creative Cloud​ to Acrobat Reader

[AxelMatt]

Do you got an error message?

[stever54166879]

can not open the document, the file is broken and not possible to be repaired...

[Test Screen Name]

This is not likely to be the language. Instead it is probably the way the file came to you. Exactly how does the file get to each computer? (The conputer where it works, and the computer where it fails) Please name all apps and browsers and systems used. Don’t assume anything, it will be a small detail that matters.

[stever54166879]

We got this pdf from spanish police by mail, and we also tried to download it from homepage.  I using windows 10 on a lenovo 920 laptop. i have acrobat reader 8

[try67]

You should update your version of Reader. It is very old and not compatible with your operating system.

[Bernd Alheit]

Try it with Acrobat Reader DC:

[stever54166879]

Sorry, i have akrobat reader dc, downloaded 3 days ago...

[try67]

Then the problem is with the files you're getting from them.

Try opening them in a plain-text editor, like Notepad.

What do the first couple of lines look like?

[stever54166879]

i only got this when i tried to open it

%PDF-1.4

%ª«¬­

[try67]

Only that? Then the file got corrupt.

[Test Screen Name]

As I said: Please name all apps and browsers and systems used. Don’t assume anything, it will be a small detail that matters.

[jane-e]

Hi Steve,

When you give us all the information for the apps, browsers, and systems with their versions that Test Screen Name​ asked for, be sure to include the information for both the Swedish computer where you can’t open the PDF and the Spanish computer where you can so we can best troubleshoot.

Jane