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K
Killicrankie
Participating Frequently
February 16, 2020
Question

Can't read PDF in Acrobat Reader

  • February 16, 2020
  • 1 reply
  • 2995 views

I get this when I open a PDF in Acrobat Reader after the first click. All my video drivers up at latest version as is Acrobat Reader.

 

Any ideas?

 

Is it likley to be a bug with Adobe or with the video card driver?

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 2, 2020

Hi Killicrankie

 

We are sorry for the trouble and the delay in response.

 

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try to open a different PDF file and check. If its a file specific issue please share the file with us for testing. Upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

 

What is the version of the Adobe Acrobat / Reader DC you are using? To check the version please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

 

Make sure you have the latest version 20.006.20034 go to Help > Check for Updates.

 

Also, please check for any necessary and recommended updates for the video drivers and firmware and try removing them and reinstalling and see if that helps.

 

Let us know how it goes

 

Regards

Amal

K
KillicrankieAuthor
Participating Frequently
March 4, 2020

Hi Amal,

 

Thanks for your suggestions. I checked my Adobe Acrobat Reader DC version and it's the latest, 20.006.20034. I've also checked the (Radeon) video driver version and it is the latest too.

 

I get this behaviour on most, though not 100%, of PDFs, including those I generate and many received or downloaded from various places on the internet.

 

Any ideas?

 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 5, 2020

Hi there,

 

We are sorry to hear that the issue still persists. lease try the following steps and see if that helps:

 

Go to Adobe Acrobat / Reader DC (Mac), Edit (Windows) > Preferences > Enhanced security > Turn Off the Protected mode and uncheck the enhanced security > Click OK and check.

Note: Please turn on the security after testing.

 

If it still doesn't work, try to create a new test user profile with full admin rights or enable the root account in Mac and try opening the PDF there and check, 

 

Let us know how it goes

 

Regards

Amal

 

 

 

 

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