Can't send email attachment after update

[rejic5730673]

After updating the version to 2019.008.20071, we are not able to send the Invoice to an Email attachment.  It is not going beyond this..

[Test Screen Name]

This seems to be a new feature with many issues. I recommend you send the mail from your email app until it is fixed.

[rejic5730673]

We are trying to send the Invoice attachment from SAP. So I am not sure, how this will work with Email app.

[bryanj22057808]

I'm seeing almost the same thing.  After we hit Send, we are prompted with a window REQUIRING us to sign into Adobe or use Facebook or Google to sign in.  This level of tracking for a free Reader DC is complete BS. 

[sandys1348]

I disabled the Adobe PDF Reader in the IE add-ons which allowed the pdf to open in Adobe Reader rather than browser.  I was then able to use the send as attachment option with my default email application (Microsoft Outlook).  I was not prompted to sign into Adobe.  This is not a resolution but it is a work around until Adobe resolves the issue.

[arvindy]

Apologies for the inconvenience caused!

We are looking into it. We will let you know once we have a solution.

Regards,

Arvind

[arvindy]

Hi bryanj22057808 ,

​If you use the option "Send as Attachment" in the Share pane, Reader will not prompt you to sign-in. For the other options "Invite People" and "Get Link" you need to sign-in before proceeding.

Regards,

Arvind

[sandys1348]

When our users try to use the Send as Attachment option and click Continue it doesn't work.  They either get a prompt to sign in or nothing happens at all.  I verified that the mail default in Adobe preferences is set to Microsoft Outlook which is something I found in another post.  I've done a repair on Adobe and Microsoft Office and that didn't solve the issue either.  Any ideas on why the mail message window is not popping up?

[arvindy · Accepted solution]

Apologies for the inconvenience caused!

Could you please follow the steps in the below article to use the email icon to send PDF directly as email attachment.

Link : How to use the email icon to directly send file as attachment

Please let me know if it helps.

Regards,

Arvind