Can't sign document in Adobe Acrobat Reader DC

[noaht85851647]

I have a document to be signed, but the Sign button is grayed out (I see under Preferences that signing is not allowed). I can't print it either; it simply does not print when opened in Adobe, and when I open it in Preview, I get a message telling me the document cannot be viewed in Preview.

I understand that there may be a security issue with the document, that the person who created it needs to change preferences, but that person was completely confused when I told them this. Is there anything I can do? Or are there explicit instructions that I can pass along to the creator?

[MeenakshiNegi · Accepted solution]

Hi noaht85851647,

If Signing is not allowed , then there is nothing that you can do from your end.

Please check the document Properties. Navigate to File menu > Properties > Security.

You need to ask the PDF creator to make file Reader extended, so you can sign it.

Regards,

Meenakshi

[heliya254262562tja]

To sign a document using Adobe Reader, first open the PDF document in the Adobe Acrobat Reader DC application. Click the “Fill & Sign” button in the right pane. Click the “Sign” button on the toolbar and select “Add Signature” to add your signature to Adobe Acrobat Reader DC.

[rachel25141376eupk]

Refresh or reload the page
Often, just refreshing the page in your browser allows the PDF to load fully.

Hold down the Shift key and press the Refresh or Reload button in the browser.
Try to view a different PDF
Try viewing a different PDF. For example, see if this sample form displays in your browser. If Acrobat or Reader can open the sample form, then the other PDF could be damaged or the web server could be having problems. If possible, contact the individual or company who manages the website.

Try to view a PDF on your hard drive
Determine if your web browser can open a PDF from your local hard drive rather than from the web. For this test, you need a PDF saved on your computer.

In your web browser, do one of the following:

Mac OS: Choose File > Open (or Open File).
Windows: Press Control+O.
Click Browse.

(Windows only) From the Files Of Type menu, choose All Files.
Choose all files
Locate a PDF on your computer, select it, and then click Open.

If the PDF opens, the website you were viewing could have a problem. Contact the individual or company who manages the website.

Regards,

Rachel Gomez