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Forum|Forum|6 years ago
November 14, 2019
1 reply
1960 views

i am logged in on my phone and on google chrome. i had to reinstall adobe acrobat reader to my computer. now when i try to log into the program it says that my email is not associated with an account.

General troubleshooting

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Correct answer AnandSri

Hi Rainerebecca,

We're sorry for the trouble and for the delayed response. Please try the suggestion shared in the article here and let us know how it goes: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

Thanks for your time and patience.

Anand Sri.

AnandSri

Correct answer

Community Manager

Hi Rainerebecca,

We're sorry for the trouble and for the delayed response. Please try the suggestion shared in the article here and let us know how it goes: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

Thanks for your time and patience.

Anand Sri.

H

Hào5CB5

Participant

I also had the same problem and it was frustrating when all 5 times reported not to be done!

AnandSri

Community Manager

Hi @Hào5CB5

I hope you are doing well, and we're sorry for your trouble. Are you still experiencing this issue? have you tried the solution from the help article: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

Are you using a desktop or a mobile device and getting this error message? A screenshot of the error message would be helpful.

We're here to help, just need more info.

Thanks,

Anand Sri,

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