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Sylphy
Participant
April 22, 2020
Answered

Can't start Adobe Reader XI 11.0.0.379

  • April 22, 2020
  • 2 replies
  • 1910 views

My Adobe Reader XI does not open at all. When I try to start program or open document nothing happens and AcroRD32.exe appears in processes. Then I found error in event viewer (attached screenshot). Tried to install patch AcrobatUpd11023.msp, but it says that program is not installed.

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Correct answer Test Screen Name

Update to 11.0.23, yes. But not with the Acrobat updater, you don't have Acrobat. Use the Reader updater. (Do not use the MUI updater unless you have the MUI product) https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.23.html

2 replies

assause
Community Expert
assauseCommunity Expert
Community Expert
April 22, 2020

Acrobat Reader XI is no longer supported in 2017, so you should use Acrobat Reader DC.

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Test Screen NameCorrect answer
Legend
April 22, 2020

Update to 11.0.23, yes. But not with the Acrobat updater, you don't have Acrobat. Use the Reader updater. (Do not use the MUI updater unless you have the MUI product) https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.23.html

    S
    SylphyAuthor
    Participant
    April 22, 2020

    Thank you very much!

    Now it works!

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