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christians7792809
christians7792809
Participant
April 9, 2019
Question

Can't Uninstall Acrobat Reader

  • April 9, 2019
  • 2 replies
  • 11489 views

Hello

I have tried to open a pdf invoice from Amazon which gives the error -

LogError.cpp: Error opening log file for msg: soappdll:_FILE_:src\appmmap.cpp,_LINE_:271, ErrorVal: -3

It won't let me un-install

The cleaner tool doesn't work

If I reboot, then try and un-install Adobe, error comes back.

Please help!!!

thank you

Christian

    This topic has been closed for replies.

    2 replies

    P
    Peaceful_Gem98A5
    Participating Frequently
    April 15, 2019

    Same problem here. I installed the 3DxWare package it is impossible to open any PDF with Acrobat Reader DC (newest version). Every start of Acrobat results in a dead Acrobat Reader process in the task list.

    Following error window occurs each time:

    LogError.cpp: Error opening log file for msg: siappdll: __FILE__: src/appmmap.cpp, __LINE__: 271, ErrorVal: -3

    Here are some tips that help solve my problem:

    1. I uninstalled 3DxWare and Acrobat can now open PDF files.

    2. Some similar discussions here: https://forums.adobe.com/message/10974882#10974882

    3. I also tried uninstall Acrobat by referring to this guide.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    April 9, 2019

    Hello Christian,

    We're sorry for the trouble you had, please open Task Manager(Windows), /Activity Monitor(Mac) and close all the process related to Adobe.

    Close all Adobe application and Adobe Reader, reboot the machine and then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine again and download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know if you experience any issue.

    Thanks,

    Anand Sri.

    werdnabl
    werdnabl
    Participant
    August 17, 2020

    So, I tried this app and it refuses to remove Adobe because Adobe refuses to quit.  

    Another suggestion please?

    T
    Theo5CCF
    Participant
    December 3, 2020

    I am having the same very annoying issue with over 300+ devices and the provided cmd switches are not working AdbeArCleaner.exe /Silent /product=1 /installpath="C:\Program Files (x86)\Adobe\Acrobat Reader DC" /cleanlevel=0 /scanforothers=0. But, the AdbeArCleaner.exe works when I run manually. I have also tried different versions of the cleaner, but no luck. Any help would be great, please?

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