Can't view what was filled out on a form

[Ashley362333417i3z]

I was sent a filled out form, but when I open the file I can't see the part they filled out. They claim others on their team see it when they open the file, but no one else on my team can see it when they open the file. Both teams acrobat is up to date and there does not appear to be any protections turned on that would interfere.