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A
Anonymous
October 17, 2017
Question

Can't zoom pdf files on my tablet

  • October 17, 2017
  • 1 reply
  • 4979 views

All my pdf files can zoom on my tablet except for one it can't zoom what is the problem

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 17, 2017

    Hi Catm,

    If this is the problem with one particular file and rest all are working, then this might be a problem with the file itself.

    From where did you get that file, may be the file is corrupted or not downloaded properly.

    The only way to check is, you can email it to us. We would test the same at our end or you can check it on any other device if you have.

    Regards,

    Akanchha

    A
    Anonymous
    October 20, 2017

    Hi...I tried to send you the file but I can't send it and I couldn't copy

    your email can you send me your email and I send the file to you?

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 23, 2017

    Thanks for sharing the file, we have just received it.

    Will update you asap.

    -Akanchha


    Hi Catm,

    We have checked the files that you have shared with us. And the issue is not reproducible at our end its working fine and zooming ok using Acrobat Reader mobile app.

    Could you share the exact version of your Adobe Acrobat Reader and OS of your device?

    Also, check in play store if there is any pending update of Acrobat Reader. If that doesn't help, then uninstall and reinstall application.

    -Akanchha

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