Canadian Immigration Form 5533e Issue - Large R on form instead of filled in checkbox sample

Forum|Forum|4 years ago
May 10, 2021
2 replies
2445 views

Hi there.

I would hopeyou can help me fix this as I am running the latest version of reader I just installed and reinstalled a few times but the issue seems persistant.

When I try to load through an extension or direct through reader when the form loads it seems to decide to label a "filled in checkbox sample" as a large R. I have verified that the same PDF will load fine on my wife's work computer however I can't seem to figure out of this is a setting or if I need a specific version or something to get this to work.

The reason this is important is that they could reject my application based on this anomaly even if it's not my fault so I am doing my best to fix this.

Can you help please see my attached screenshot off the issue and what it should look like.

If you have any other suggestions please let me know as I have to fill out and validate a variety of these forms over the next few weeks.

Thanks

PDF forms

This topic has been closed for replies.

try67

Community Expert

Can you share a link to the actual file? Generally speaking there's nothing you can do about it with the free Reader, though.

I would report this issue to the governmental agency that created it.

try67

Community Expert

I found the file and it appears fine to me, using an older version of Acrobat and Reader, though. I will be able to check it in the DC version later on.

Does this strange "R" only appear in the text at the top, though, or when you actually tick the fields?
If the former I don't think you have anything to worry about. This type of forms are not examined visually, usually. The data is extracted and processed automatically using various applications. They don't care what the file actually looks like, as long as the data in it is valid. Actually, trying to manipulate such a file can cause a bigger issue then using it as it is. In some places it's even illegal.

However, if you need to print and submit it that might be a different story, but I still don't think it will be a problem.

N

NedvertAuthor

Participating Frequently

Seems I was able to find an older copy of adobe reader and it does the same R thing lol. I guess it's another issue on my system? Will try to research that. Thanks for the help.

Well we send the file from my system to my wife's, she saved and opened it up and it was fine, and now I had her send it back to me and it opened up fine on my system.

So weird, but I am probably just going to stop obseessing with this now 🙂

N

NedvertAuthor

Participating Frequently

I forgot to mention that the name of this document is "Document Checklist"

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