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Cancellation

New Here ,
Jun 04, 2024 Jun 04, 2024

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Currently I keep getting sent messages to update my payment information, however I’ve chosen to discontinue the service but cannot follow through with the cancelation, because the request that I update my payment information is preventing it. The problem with doing that, is that I'll obviously automatically be charged for another year and be forced to request that they Adobe pay me back. Which will be tiresome.

 

Please help

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General troubleshooting

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Adobe Employee ,
Jun 05, 2024 Jun 05, 2024

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Hi @Neo26162040woj0,

 

Hope you are doing well. Thanks for writing in!

 

You can reach out to our billing team through our social handles:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

 

Hope this helps.


-Souvik

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