Cannot extract the embedded font 'AAAAAA+DejaVuSans'

[Gustav.o]

Hi everyone,

When opening a pdf file, I get the following error:

"Cannot extract the embedded font 'AAAAAA+DejaVuSans'. Some characters may not display or print correctly."

I am using the most updated version of Adobe Acrobat Reader (64-bit) version 2023.003.20244.

I haven't generated this pdf file containing the error and I can't request the sender to generate it again.

Thanks for any help.

[Meenakshi Negi]

Hi Gustav.o,

Thank you for reaching out.

If the issue occurs with the particular file, it could be a font-related issue. From the error, it seems that the fonts are not embedded or corrupted. 

Would you mind sharing the PDF with us? Were you able to open the PDF previously?

Try once disabling the protected mode at startup. In Reader, go to Edit menu > Preferences > Security (enhanced). Unmark the option "enable protected mode at startup".

Note: Please enable the option after testing for security reasons. 

Let us know how it goes.

Thanks,

Meenakshi

[Gustav.o]

Hi Meenakshi,

Thanks for responding. I was never able to open without the error. This was
sent to me from a private organization, it's a confidential document.

I tried disabling the protected mode at startup by unmarking the option
"enable protected mode at startup" but it didn't solve the issue.

Any other way to solve this?

Thanks!

[Gustav.o]

Hi Everyone,

Any other way to solve this issue?

Thanks!