Cannot install Acrobat Reader

[Leo_za1]

Hi,

Ive just installed a new hard drive on my Mac and reinstalling all my software from scratch.  I have tried for the last few days to install Acrobat Reader with no luck.  It makes like its installing and then it stop when it gets to the scripts and throws out an error message  and then it fails:

This is a brand new installation so there were no pre-existing Adobe apps.  I really need Acrobat to work.  Any suggestions?

Any assistance would be appreciated.

Thank you.

Rute

[Tariq Ahmad Dar · Accepted solution]

Hi Rute,

Sorry for the inconvenience caused.

There is a good possibility if you have restored your backup of the old drive, some of the fragments of the old installation might have came over to the new drive. You may use Adobe Acrobat cleaner tools to remove the leftovers from the machine:  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs restart the machine and try again. Before you restart, please check the applications folder and see if there are remnants of Reader. Also, check the trash bin.

Let us know if that works for you.

-Tariq Dar

[Leo_za1]

Hi Tariq,

Thanks for your assistance. 

I didn't restore any backup.  I installed a brand new ssd hard drive and started installing from scratch so I wouldn't inherit any errors from my previous drive, therefore this is a brand new installation of Adobe Reader which means there won't be any remnants from a previous installation.

It occurred to me that perhaps it has something to do with permissions, so I will also explore that route.  If it doesn't work, then I will try the cleaner tool and revert back with a response. 

Thank you

Rute

[Tariq Ahmad Dar]

Thank you for your response, Rute.

Please keep us updated with your findings.

-Tariq

[Leo_za1]

Hi Tariq,

Problem finally solved, thank you for your patience.  I used the AdobeAc Cleaner Tool and then tried re-installing.  I have no idea where it got a file linked to an Adobe Acrobat installation since I had not installed it yet on the new drive.  Perhaps one of the softwares I installed tried to install Adobe as well, thats the only reasoning I can come up with.

Nevertheless, Cleaner Tool + re-installation = success 🙂

Kind regards

Rute

[Tariq Ahmad Dar]

Hi Rute,

I am glad that your issue is resolved.

I really appreciate you for sharing your findings with us.

Happy to help

-Tariq

[Ollivier35]

Hi,

Same problem : the last uptade fail, so I uninstall Reader from the control panel, like it's written in the FAQ : a good solution, you say... Now when I re-install, it stops installation, telling me "a more recent version is installed" !

I tried your Cleaner Tool, but same result. Running Windows 7, there is not another previous version...

[Tariq Ahmad Dar]

Hi Ollivier35,

Sorry for the delay in response.

Would you please let us know if you are still experiencing this issue? If yes, could let us know the name and version of operating system you are using?
Please check this discussion and let us know if that helps any: A Newer version of Reader is already installed (part 2!)

If you already have found a solution to this issue. Please feel free to update this discussion with your findings.

-Tariq