Skip to main content
P
piyapan039285
Participant
June 30, 2022
Question

Cannot open or save attachment in PDF

  • June 30, 2022
  • 3 replies
  • 1532 views

My PDF file have 2 attachments. I cannot open or save the first attachment and it does not show error message or anything. However, I can save the second attachment. When I tried opening pdf on other applications (such as Firefox pdf viewer) and it can save both attachments.

 

Here is my system environments:

 * Adobe Acrobat DC 2022.001.20142 

 * Windows 10 21H2 64 bit

 

Does anybody have solutions or recommendation on how to fix this?

Thanks in advance.

This topic has been closed for replies.

3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 13, 2022

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Meenakshi Negi
Meenakshi Negi
Legend
June 30, 2022

Hi Piypan,

 

Thank you for reaching out.

 

We have checked the file and can replicate the behavior. We tried re-attaching the same file to PDF, and it opened fine.

However, if you delete the second attachment as Bernd Alheit, the first attachment opens without any issues.

Could you please let us know how the files were attached to the PDF? It seems to be a file-specific issue. 

Did you check if the issue occurs with any other PDF? 

 

Thanks,

Meenakshi

P
piyapan039285Author
Participant
June 30, 2022

Thank you for your help. Unfortunately, I don't have Adobe Acrobat Professional version to try deleting attachment. The file attach to pdf using custom pdf service that I created. So, now I would like to know the error messages on what goes wrong. I am following guide on https://helpx.adobe.com/nz/acrobat/kb/collect-logs-crash-freeze.html and found no logs regarding attachments at all.  Do you have any logs and explainations regarding this problems?

 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
June 30, 2022

You can delete the attachment in your Adobe Acrobat.

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
June 30, 2022

Delete the second attachment and you can save the first attachment.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices