Participant

Question

Cannot print layered pdf's anymore since the update august 2020

Forum|Forum|5 years ago
August 15, 2020
1 reply
556 views

Since the update i am unable to print any layered pdf patterns at all on my Mac/HP combination. The same files printed oke before the update. Printing from Mac's own pdf program works fine but I cannot print just 1 layer with that. I tried reinstalling Adobe DC reader, updating my HP Envy 5640 printer but nothing works. Keep getting ' Unable to convert PostScript file'.

Edit and convert PDFs

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swapnilsrivastava

Community Manager

Community Manager

Hi There,

Thanks for posting the issue here.

Can you provide the exact MAC OS version, Acrobat version (DC or Classic Pro or Standard).

And is the same happening to all the files or is specific to a set of files.

Can you share any such file on which you're getting the issue.

Regards,
Swapnil Srivastava

Participant

Hello, I have the same problem since i have updated the acrobat DC in a mac:

Acrobat Version: 2020.012.20048

Mac OS VERSION: MACOS CATALINA VERSION 10.15.6

this problem appear with the printer EPSON WF-C5710 Series, I've reinstalled drivers of the printers and firmware

Could you help me? I won't to use print as image because the resolution of the printed document changes.

thks in advance.