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Participant
February 10, 2021
Answered

Cannot save a form with signatures after 02-09-2021 Update (v2021.001.20135)

  • February 10, 2021
  • 3 replies
  • 17936 views

We use reader extended pdfs to fill out forms, save them, and then complete them at a later date. Once the form is complete it is signed and then a copy is saved. Prior to yesterdays update, this worked great. This morning we realized that as soon as we add a signature to the form and press "Save As" we get the following message:

"This document restricts some Adobe Acrobate features to allow for extended features in Adobe Acrobat Reader. To create a copy of the document that is not restricted (and has no extended features in Adobe Acrobat Reader), click Save a Copy."

 

The options presented are [Save a Copy] or [Cancel]. As soon as you hit [Save a Copy] the window dissappears and nothing happens.

I was able to roll back the update on one of our machines thanks to a recent system restore point, and the problem was not present. However, as soon as the device updated to the current version the issue came back.

I also am unable to install any prior versions becuase the only option listed under Windows 10 / English is the current version at: https://get.adobe.com/reader/otherversions/

 

We rely heavly on this feature to do business. Please help!!

 

- Jeff

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi All,

 

Thank you for your patience.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

Please try updating the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

3 replies

Participant
February 17, 2022

I have this same problem trying to "Organize Pages".

 

Selecting single page PDF's to be organized into one document created unworkable problems. Text data from one page fills another page, editing page 2 edits the same text field on all other pages. Its a complete mess!!

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
February 15, 2021

Hi All,

 

Thank you for your patience.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

Please try updating the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

Participant
February 26, 2021

I am experienving exactly the same problem.

I did the update and am now on 21.001.20142

Please assist. Thank you.

Participant
March 17, 2021

Has anyone had any luck with this fix working?  We have done the updates and continue to experience the issue.  Thanks!

Adobe Employee
February 11, 2021

Hi Jeff,

Apoplogies for Inconvience.

Can you please share one such PDF with us or a link we can download it from ?

Regards,

Prashant .

EBHomesAuthor
Participant
February 11, 2021

Hi Prashant,

 

The problem is happening across all of our PDF forms. In the example I have shared we are able to modify the check boxes, text, date field and save without any issue. It is when a signature is added using the Fill & Sign tool in Adobe Reader that we are unable to save the file.

 

Thank you,

 - Jeff