cannot upload image when customizing signature apperance

[Katja30658842w6gb]

After an Adobe update last month its not possible any more to upload am image (png, jpg..) the only possibility when I click "Browse" and the directory strucrure in Windows opens, only pdf files are allowed, there is not the possiblity to change the file typ.

[AkanchhaS]

Hi @Katja30658842w6gb 

Thanks for sharing the image.

You seem to be applying the digital signature in the screenshot shared above. What if you click the arrow next to Adobe pdf on the browse window? Does it give the dropdown menu?

Check on the Fill & Sign > add signature> Image option. 

Can you select jpeg here?

Check with a different document, as it could be file specific issue. 

Thanks,

Akanchha

[Katja30658842w6gb]

Hi,

there is a dropdown with one entry and thats also pdf. I checked on different computers and with different files, always the same thing, no jpg, png other other image option.

[Bernd Alheit]

Does you use Acrobat Reader or Adobe Acrobat?

[Katja30658842w6gb]

I use Adobe Reader

[Bernd Alheit]

In Acrobat Reader you can only use PDF files.

[Katja30658842w6gb]

then adobes help is wrong: Acrobat/Reader accepts JPG, JPEG, PNG, GIF, TIFF, TIF, and BMP files."

https://helpx.adobe.com/reader/using/fill-and-sign.html

Date of that site is:

Last updated on May 17, 2023

[Bernd Alheit]

It is not possible when you create an appearance for a Digital Id.
It is possible when you add a image at Fill & Sign.

[Meenakshi Negi]

Hi Katja30658842w6gb,

Thank you for reaching out.

The help document you are referring to is for adding a signature under the Fill & Sign tool. 

To learn more about digital signatures, please refer to the following help document: https://helpx.adobe.com/acrobat/using/digital-ids.html.

As Bernd Alheit suggested, the option to add an image is not available in Acrobat Reader. You may add only PDF as a signature image when adding a digital signature. You may try converting the image file to PDF and then use it to add a digital signature image.

Hope the workaround helps.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Katja30658842w6gb]

Thanks for your answer but in the documentation about digital-ids there is no information about the various types to sign, with text, drawing the signature or upload an image.

I hope there will be more information in the documentation about my problem in the future or the posibility to upload image files in Adobe Reader in the future.