Cannot use features, on Trail continues to ask to start said trail

Question

This software is bloated. Trying to use the features advertised and it wants me to activate. Then tells me I am already activated, but still cannot use any features

Every step of this program either throws you to the subscription page or useless help pages. Who designed this software. Siging in was a nightmare, forced me to change passwords, needed 3 verfication codes 2 from my main email and 1 from a backup.

Brother in Christ this software is awful, do people actually pay for this run around?

Meenakshi Negi · Answer

Hi Brandon31539671ay01,

Thank you for reaching out, and sorry about the delay in response.

Please reinstall the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install the Adobe Acrobat trial from the following page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-trial.html.

Let us know how it goes.

Thanks,

Meenakshi

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