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Cannot use "poster" option printing anymore on Mac OS Sonoma

Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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Hi
I updated yesterday my MacBook to MAC OS SOnoma 14.1.1 and now I cannot use anymore the "poster" option for printing large A0 files into multiple A4 files. The option is greyed out
I use this tool very often...
I already checked that I had the last version of Adobe Acrobat Reader (and even uninstalled et reinstalled it without any change...)

 

Can you please help me to solve this issue ?
Is it a global problem or only me ? Thanks in advance. Severine



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Mac , Print

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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Please post the exact version of Acrobat. (I know you checked that, but posting it will confirm that). With Sonoma there where troubles, but they should be solved by now. 

 

Sometimes print options are greyed out, because of other related options. Check fit to page and things like that.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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Hi
My version of Acrobat is 2023.006.20380 and my version of Sonoma is 14.1.1.
I enclose a screenshot of the printing view where the poster option is greyed out. I am used to this option since I used it nearly everyday but I cannot use it anymore since the last update 😞
Capture d’écran 2023-11-24 à 12.25.49.png

 

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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I was checking the options and noticed, when I clicked on the "advanced options" button that the option "print as image" is checked but I cannot uncheck it since it is greyed out. And there is a message saying "only print as image option is supported on MAC OS14 Beta..."
I enclose the screenshot (sorry it is in french)
Capture d’écran 2023-11-24 à 12.27.53.png
Can you help with that, since I think it is the cause of the problem. How can I uncheck this ?

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Community Expert ,
Nov 24, 2023 Nov 24, 2023

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Are you running the beta version of Sonoma? If not, you should uninstall Acrobat, run AcroCleaner (AcroCleaner — Acrobat Desktop Tools and Utilities) and redownload and reinstall.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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No I am runing the official last version of MAC OS
See details below : MacBook Air 2020, Apple M1 microship, Mac OS Sonoma 14.1.1 
I already uninstalled and reinstalled Acrobat Reader without any change. I will try again with AcroCleaner.
But on acrobat website Acrobat Reader is written as compatible with MAC OS 13... Not 14...
So maybe a known problem ?

 

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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I tried to uninstall and reinstall adobe acobat reader using the acrocleaner but unfortunately the problem remains 😞

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