Cant Login to Google in Desktop/PC Acrobat Reader app

[wincha]

Hi, i have a issue since some time ago and contacted many times to support but they never fixed it.

The issue is when i try to login with my google account on PC never completes due a issue/hang of the app.

The process:

Click to login.

The app opens a window for login, then i click to google and opens the login web, logins ok and the window opened in the app closes ok but here comes the issue, the Adobe Acrobat got stuck/hang on that point forcing me to close the app using task manager because got hanged.

I need to force close the app because got stucked/bloqued the UI.

When u try to click on the UI, sounds windows DING, DING, DING like something is blocking the UI.

Doesnt matter the time u give to the app, it dont respond or fixes.

I reopen again and the app isnt logged...

I talked with support time ago and i never got a solution for this. (they told me many times that issue is fixed, but i check for app updates, saying my app is updated and still got that issue again and again).

I tried in another computer, fresh windows install and the issue is reproducible.

I hope this info helps for fix the issue.

Thx in advance.

[Ruleta_Aleatoria2448]

Try these steps:

1. Update Acrobat Reader
   Go to Help > Check for Updates and install any available updates.

2. Use Chrome or Edge as Default Browser
   Acrobat uses your default browser to sign in.

3. Clear Acrobat WebView Cache

   • Close Acrobat

   • Go to %APPDATA%\Adobe\Acrobat\DC\Security

   • Delete or rename the browser or webview folder

   • Reopen Acrobat

4. Enable TLS in Internet Options (Windows)

   • Search for Internet Options

   • Under Advanced, enable TLS 1.2 and TLS 1.3

5. Allow Adobe in Google Account
   Visit your Google Account settings and check that Adobe is allowed under third-party access.

6. Temporarily Disable Antivirus/Firewall
   See if that’s blocking the login.

7. Reinstall Acrobat Reader
   Fully uninstall, then reinstall from Adobe’s official site.

[AnandSri · Accepted solution]

Hello!

I hope you are doing well, and thanks for reaching out.

++ To add to what has already been shared, please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. 

Clear out Acrobat’s sign-in cache. Sometimes stale tokens or a corrupted cache prevent the UI from unblocking after the browser window closes. Close Acrobat Reader completely. Navigate to: %APPDATA%\Adobe\Acrobat\DC\Authentication

Delete everything in the Authentication folder. Reopen Acrobat Reader and try Sign In → Google again. 

Check your default browser and protocol handler. Acrobat uses your system’s default browser and Windows’ built-in web view to complete OAuth. Make sure you have a modern browser (Edge, Chrome, Firefox) set as Default: Settings → Apps → Default apps → set your preferred browser. In that browser, confirm that it’s handling https:// links (check its own Settings → Default browser). Close and retry the Google login from Acrobat Reader.

Right-click Acrobat Reader → Run as administrator. This will reveal if permissions were blocking the sign-in flow.

Reinstall Acrobat Reader cleanly. Uninstall Acrobat Reader using the Acrobat Cleaner tool. Reboot Windows. Download the latest Reader installer from https://adobe.ly/42UFibE and install.

Let us know how it goes.

Thanks,

Anand Sri.

[wincha]

Hi!

Your solution was the fix for my problem. 👌

I executed:

uninstall, used clean tool, installed your setup then opened. No admin rights needed.

big thanks!

have a nice day 😊