cant select adobe acrobat reader version

[Valentine26511084equ2]

I cant select the Adobe Acrobat version after selecting the OS and Language - it is greyed out. Have tried in different browsers and no change

[kglad]

<moved from using the community >

[try67]

Works fine for me... Try it here: https://get.adobe.com/reader/otherversions/

[kglad]

p.s. when offered the download, check carefully if mcaffee antivirus is about to be installed, too.  if it is, and you do not want that, be sure to untick the option to install that.

[Test Screen Name]

Perhaps there is only one version for Windows 11. 

[kglad]

you can't select a version for any os.  ok, end of story.

(except for explaining what @try67 meant.)

[try67]

No, there are two versions:

[kglad]

@try67 

that's interesting.  i don't see that with chrome, edge, firefox or tor and i've cleared adobe.com cookies (and i have a 64 bit os).

[try67]

I took the screenshot in Firefox, and tried it now in Private Mode (so without any cookies), and it still does the same... Maybe it's a regional thing?

[kglad]

i'm in the usa (northwest washington state).  where are you?

[try67]

South-west Europe.

[kglad]

topic change: do you read/write italian?

[try67]

No...

[kglad]

lol. sorry about that.

[jane-e]

See this help page:

https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

The 64-bit version was rolled out by geographical location, but is now available everywhere. This page also tells how Windows users can identify their version.

Jane

[kglad]

@jane-e 

i'm not sure how that's relevant to me or the op unless you're incorrect and 64 bit is not available in the usa.

[try67]

Or maybe only the 64-bit version is?

[kglad]

that wouldn't make sense.

[try67]

Adobe works in mysterious ways...

[kglad]

i won't argue with that.

[AkanchhaS]

Hi @kglad 

Just wanted to check whether you could see the option to download the 64-bit Acrobat/Reader. I second @jane-e statement that it should now be available for all everywhere.

Have you tried it from this page? https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html 

Thanks,

Akanchha 

[kglad]

@AkanchhaS 

i seee the 64 bit download button on the page whose link you posted.

(but i have acrobat pro and don't want to install it.

[AkanchhaS]

Got It!

[J3328050447ps]

Same problem. An alternative would be to get Adobe Acrobat from the Microsoft Store if you're on Windows 11/10.

https://apps.microsoft.com/store/detail/XPDP273C0XHQH2 

[JonathanSolis]

I have the same issue, and I end up using my other computer, a MAC, to download the Windows installer.