cant select adobe acrobat reader version

Forum|Forum|3 years ago
December 12, 2022
6 replies
13888 views

I cant select the Adobe Acrobat version after selecting the OS and Language - it is greyed out. Have tried in different browsers and no change

Bug

C

Colorful_Coconut7416

Participant

Real late to this conversation but I had the same issue and what fixed it for me was using a VPN and connecting to outside the US. Ig its not available in the US 😕😕

JonathanSolis

Participant

I have the same issue, and I end up using my other computer, a MAC, to download the Windows installer.

J

J3328050447ps

Participant

Same problem. An alternative would be to get Adobe Acrobat from the Microsoft Store if you're on Windows 11/10.

https://apps.microsoft.com/store/detail/XPDP273C0XHQH2

kglad

Community Expert

p.s. when offered the download, check carefully if mcaffee antivirus is about to be installed, too. if it is, and you do not want that, be sure to untick the option to install that.

T

Test Screen Name

Legend

Perhaps there is only one version for Windows 11.

jane-e

Community Expert

@try67

that's interesting. i don't see that with chrome, edge, firefox or tor and i've cleared adobe.com cookies (and i have a 64 bit os).

See this help page:

https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

The 64-bit version was rolled out by geographical location, but is now available everywhere. This page also tells how Windows users can identify their version.

Jane