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cant select adobe acrobat reader version

New Here ,
Dec 11, 2022 Dec 11, 2022

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I cant select the Adobe Acrobat version after selecting the OS and Language - it is greyed out. Have tried in different browsers and no change

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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<moved from using the community >

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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Works fine for me... Try it here: https://get.adobe.com/reader/otherversions/

 

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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p.s. when offered the download, check carefully if mcaffee antivirus is about to be installed, too.  if it is, and you do not want that, be sure to untick the option to install that.

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LEGEND ,
Dec 12, 2022 Dec 12, 2022

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Perhaps there is only one version for Windows 11. 

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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you can't select a version for any os.  ok, end of story.

 

(except for explaining what @try67 meant.)

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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No, there are two versions:

 

try67_0-1670864109644.png

 

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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@try67 

 

that's interesting.  i don't see that with chrome, edge, firefox or tor and i've cleared adobe.com cookies (and i have a 64 bit os).

 

kglad_0-1670864526973.png

 

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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I took the screenshot in Firefox, and tried it now in Private Mode (so without any cookies), and it still does the same... Maybe it's a regional thing?

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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i'm in the usa (northwest washington state).  where are you?

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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South-west Europe.

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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topic change: do you read/write italian?

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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No...

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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lol. sorry about that.

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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See this help page:

https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

 

The 64-bit version was rolled out by geographical location, but is now available everywhere. This page also tells how Windows users can identify their version.

 

Jane

 

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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@jane-e 

 

i'm not sure how that's relevant to me or the op unless you're incorrect and 64 bit is not available in the usa.

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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Or maybe only the 64-bit version is?

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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that wouldn't make sense.

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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Adobe works in mysterious ways...

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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i won't argue with that.

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Adobe Employee ,
Apr 10, 2023 Apr 10, 2023

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Hi @kglad 

 

Just wanted to check whether you could see the option to download the 64-bit Acrobat/Reader. I second @jane-e statement that it should now be available for all everywhere.

Have you tried it from this page? https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html 

 

Thanks,

Akanchha 

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Community Expert ,
Apr 10, 2023 Apr 10, 2023

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@AkanchhaS 

 

i seee the 64 bit download button on the page whose link you posted.

 

(but i have acrobat pro and don't want to install it.

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Adobe Employee ,
Apr 10, 2023 Apr 10, 2023

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Got It!

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Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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Same problem. An alternative would be to get Adobe Acrobat from the Microsoft Store if you're on Windows 11/10.

 

https://apps.microsoft.com/store/detail/XPDP273C0XHQH2 

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