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click on PDF file - How do you want to open this file

New Here ,
Jul 03, 2023 Jul 03, 2023

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Hi,

 

I'm having this issue on multiple computers in my company.  I double-click a PDF file and get a pop-up asking How do you want to open this file?  On this screen Adobe Reader is listed as default.  In the file associations, I have PDF set to Adobe Reader and when I get this pop-up I only have to click OK and then it works but some of these computers are configured that they get a new profile each time you login so if you check the box to remember the setting it doesn't save.

This problem doesn't happen with any other apps, it only happens with Adobe Reader.

I found a reg key to get rid of this message but I don't want to disable this message completely I just want to fix this specific issue with Adobe Reader.  I upgraded Adobe Reader to the latest version and the problem still occurs.

Is there some other reg key anyone has to force this?

Thanks

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New Here ,
Jul 03, 2023 Jul 03, 2023

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Hi @John30860805oii5 

Hope you are doing well. Sorry for the delay in response.

If you continue to experience the same issue, then please check a couple of things:

Your Acrobat Reader is not the latest one, as it's still DC. Are you running Windows earlier than version 10? The first screenshot shows the file association .pdf is set to Acrobat Document Cloud. Its different, both are not the same thing.

 

Download the latest Acrobat Reader 64-bit, supported OS Windows 10 and later. https://helpx.adobe.com/reader/get-started.html 

Setup Acrobat Reader as the default pdf viewer following these steps: https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html 

 

This should help. Let us know if it doesn't work.

 

Thanks,

Akanchha

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