Issue
While creating a Digital ID in Adobe Reader, clicking "Configure Digital ID" displays a black overlay but not a dialog box.
The article discusses an issue with Adobe Acrobat Reader where clicking "Configure Digital ID" does not open the expected dialogue box.
Environment: Windows 7, 10
If you encounter this issue, follow this step to resolve it:
Allowing Adobe Reader in the Avecto software solves the issue. After that, the dialog box is displayed as per the expectation.
It happens because Avecto Defendpoint (https://www.avecto.com/) blocks the dialog box.
Following these steps, you can resolve the issue with Adobe Acrobat Reader and open the expected dialogue box when configuring a Digital ID.
Have you found this answer helpful? If so, Join the conversation with us and share your thoughts. Your feedback is valuable to us, and we are always listening.
AdChoices