• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
3

Clicking "Configure Digital ID" does not open the expected dialogue box.

Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

Copy link to clipboard

Copied

Issue
While creating a Digital ID in Adobe Reader, clicking "Configure Digital ID" displays a black overlay but not a dialog box.

 

 

The article discusses an issue with Adobe Acrobat Reader where clicking "Configure Digital ID" does not open the expected dialogue box.

 

Environment: Windows 7, 10

 

If you encounter this issue, follow this step to resolve it:

Allowing Adobe Reader in the Avecto software solves the issue. After that, the dialog box is displayed as per the expectation.

 

It happens because Avecto Defendpoint (https://www.avecto.com/) blocks the dialog box.

 

Following these steps, you can resolve the issue with Adobe Acrobat Reader and open the expected dialogue box when configuring a Digital ID.

 

Have you found this answer helpful? If so, Join the conversation with us and share your thoughts. Your feedback is valuable to us, and we are always listening.            

TOPICS
Security digital signatures and esignatures

Views

173

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines