Cloud storage

Forum|Forum|11 months ago
March 21, 2025
4 replies
881 views

I am having difficulty accessing cloud storage from my work phone. It would just tell me to connect to a network, but I had network connectivity. I tried clearing cache, signing out and back in, reinstalling and even tried accessing it from a Web browser, but nothing has worked. I have a lot of important documents on there, so any fix would be appreciated.

How to

kglad

Community Expert

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Nancy OShea

Community Expert

Adobe Creative Cloud is not the same as Apple iCloud.

They are two separate things.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

are you using a work network to connect?

B

BDSWRAuthor

Participating Frequently

I am connected to EE via my work mobile. I've only noticed this issue in
the last couple of weeks. It was working fine before then. I still have
plenty of data left.

B

BDSWRAuthor

Participating Frequently

well, we finally figured that out and moved your post to the reader forum.

😅 thank you.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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