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Comments and text fields disappeared

New Here ,
Jun 08, 2023 Jun 08, 2023

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Bei mehreren PDF Dateien sind die Kommentare verschwunden.

Die Dateien wurden 2021 mit der damaligen Adobe Reader Version erstellt.

Dabei wurden Kommentare sowie Textfelder erstellt.

 

Diese sind nun nicht mehr vorhanden.

Der Adobe Reader ist auf der aktuellsten Version.

Auch auf anderen Rechnern in unserem Netzwerk sind die Kommentare nicht im Adobe sichtbar.

 

Die Geschützte Ansicht sowie die geschützte Ansicht ist aus/deaktiviert.

 

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Comment markup and annotate

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

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Hi @Alexander303693815y7j,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader.

 

Would you mind checking to open the files on the web portal: https://acrobat.adobe.com/link/home/

 

Also, if would be great if you could share a sample file with us where you experienced the issue.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Jul 13, 2023 Jul 13, 2023

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thank you for your response.

 

I was on vacation so i´m sry for my late response.

 

I opened the files on the web portal, but it did not show the comments.

 

I sent you 3 examples via message.

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Adobe Employee ,
Jul 13, 2023 Jul 13, 2023

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Hi @Alexander303693815y7j,

 

Thank you for sharing the files. 

 

I have already shared the files with the team for further investigation and will update the thread as soon as I hear back.

 

-Souvik

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New Here ,
Jan 29, 2024 Jan 29, 2024

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I think i´ve got a solution.

 

The Files were created by my Colleague via his own private Notebook.

He sent it per Mail to his Work Email and after that, the comments were gone.

So, i asked him to export his comments (.fdf File).

 

Is there another Way without the extra export of the comments ?

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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Hi @Alexander303693815y7j,

 

Hope you are doing well. Thank you for writing back.

 

The best solution, as discussed, would be to share the file using the export or share option-> generate the link and either share them directly through the share sheet using the recipient's email or copy the link and paste them to the apps through which you want to share them to.

 

-Souvik

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