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Comments appear transparent

Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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Hallo,

schon seit einiger Zeit sind meine Textkommentare immer transparent. Melde ich mich mit einem anderen Benutzer unter Windows 10 an sind die Kommentare wieder schwarz. Wo ändere ich diese Einstellung?

 

Gruß

Julian Mahlmeister

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Comment markup and annotate , Windows

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi @JulianM. 

 

Thanks for reaching out.

If your text comments appear transparent, but when your colleague logs in, it shows fine in black color, then we assume there's likely a chance that the comment text color is set to White in your case. 

Try this:

  • Open a document, add a comment, or open the existing comment note.
  • Click on this icon and then click on the color pallet

 

AkanchhaS_0-1679947759497.png

 

  • Is it White? If yes, then change it to black.

 

Did it make any difference?

 

Thanks,

Akanchha 

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Community Beginner ,
Apr 12, 2023 Apr 12, 2023

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Hello Akanchha,

no it doesn't matter which color I use. It's transparent in every color.

When I'm typing it isn't transparent. When I start a new comment the old one gets transparent.

 

Adobe Transparent.jpg

Do you have any other idea?

 

Thanks

Julian

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Hi Julian290921611wk0,

 

Could you please confirm if this happens on a particular PDF? Or with all PDFs.

Share a sample PDF with us with comments added.

Share the Acrobat Reader and OS version on the machine.

 

Thanks,

Meenakshi

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Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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Hello @MeenakshiNegi 

yes it happens to all PDFs.

My current Adobe Acrobat Reader Version: "Continuous Version | 2023.001.20093"

I'm using Windows 10 Pro, Version 22H2, Build 19045.2846

 

Attached you'll find two PDFs:

"Adobe PDF Test.pdf" which I created on the above PC, creating the transparent comments

"Adobe PDF Test_2.pdf" which I changed on another rarely used PC. This creates normal comments.

 

regards,

Julian

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Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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Hello all,

I have tried to create comments with a different user named "install" on the first mentioned PC.

With this user it creates normal comments, so it seems that this problem is user related and not version, windows or hardware related.

Are there any user specific files?

 

thanks,

Julian

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