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Comments in Adobe

New Here ,
Jun 04, 2023 Jun 04, 2023

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Hello guys, I created some comments in different colours but if I filter by example by red, some green comments are shown as well.
What is this and how can I fix it?
Thanks.

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Comment markup and annotate

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Hi @sdf30274660kx4w 

 

Thanks for flagging this. 

At our end, the filter function is working as expected. Is it a specific document that's causing trouble?

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

Once updated, reopen Acrobat and the document. Try setting the filter.

Please share the problematic file with us if it still doesn't work. We'd test the same on our end.

 

Thanks,

Akanchha 

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Hello,

In both files I filter by yellow and the first comment is green in Watzka and red in Mayer.

Thanks for your help!

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New Here ,
Jun 29, 2023 Jun 29, 2023

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Are you still busy with the files?

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Adobe Employee ,
Aug 02, 2023 Aug 02, 2023

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Hi @sdf30274660kx4w 

 

I sincerely apologize for not being able to get in touch on time. Yes, I did check these files, and the same issue was experienced.

Could you please confirm the following details:

1- Are these the only files you are experiencing this issue, or its with all the files that have been commented on it?

2-  Update to the most recent version of Acrobat and see if the issue persists. 

Open Acrobat>help>check for updates. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

  • Also, let us know the current Acrobat Reader version you are working with.
  • Source of these pdf files, how did you create it? Have you added the comments using Acrobat Reader?

 

Thanks,

Akanchha 

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