Comments in alternate PDF readers are deleting page and giving errors when opened in Adobe PDF

Report · Jan 18, 2024

We work with a vendor that is not using Adobe Acrobat Pro to edit PDF's and add comments. When we get those PDFs, we have no issue opening them in any other program aside from Adobe Acrobat Pro. When we do open it, it produces the following errors:

Error: There was an error processint a page. There was a problem reading this document (135).

Ctrl + Click "OK": Dictionary keys must be direct name objects.

We are able to see every page of the PDF aside from the ones the vendor made comments in. This seems like a bug in Adobe's code.

Report · Jan 19, 2024

We are able to see every page of the PDF aside from the ones the vendor made comments in. This seems like a bug in Adobe's code.

By @TeamLogic23614632c8y4

Or in the vendor's alternate PDF viewer. So what does make you think that it is Acrobat? What software is your vendor using? Can you check with them and the vendor's support?

ABAMBO | Hard- and Software Engineer | Photographer

Report · Jan 19, 2024

The PDFs opened fine prior to an update in November, also the PDFs this vendor generates work with every other PDF reader besides Adobe. It opens in every browser just fine. To me it sounds like an Adobe issue, however I could be wrong.

Report · Jan 19, 2024

This "alternate" PDF viewer is probably corrupting the file when editing it (many of them do, unfortunately).

Instruct them to use the free Adobe Reader, instead.

Report · Jan 19, 2024

So to fill anyone in, the vendor generates hundreds of PDFs for the vessels they manage. The PDFs they generated were working prior to the update around November.

The vendor combines files and does some editing in them, the free version of Adobe won't work for them in this case. I was going to suggest they do this but they have not been cooperative in resolving this issue.

My major concern is why I am able to open that same PDF on my Macbook's PDF reader, my iPhone, any other PDF reader/editor and web browsers fine but Adobe is the only one not working. Even Nitro is working. This is definitely an Adobe issue.