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eplacek24
eplacek24
Participant
December 14, 2018
Answered

Comments Pane Won't Stay Collapsed

  • December 14, 2018
  • 3 replies
  • 2992 views

I am marking up a PDF and the comments pane keeps expanding and will not stay collapsed whenever I select a text box or shape I have placed on the page. Before today, I was always able to select, move, and resize these elements without the comments pane expanding. I don't understand why it will not stay collapsed now. The pane takes up too much room and zooms me out.

Is there any way to disable the pane from automatically expanding every time? I know how to disable it from expanding upon start up, but I just need it to stay collapsed when selecting shapes and text boxes.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi All,

    Could you try updating Reader to the latest patch 19.010.20069 using  "Check for updates" option under "Help" menu,  Reboot the machine after installing update and check if that resolves the issue.

    You may also download updates from here:  19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

    Thanks,

    Shivam

    3 replies

    B
    Basheer MAGZOUP
    Participant
    January 8, 2019

    free

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    January 3, 2019

    Hi All,

    Could you try updating Reader to the latest patch 19.010.20069 using  "Check for updates" option under "Help" menu,  Reboot the machine after installing update and check if that resolves the issue.

    You may also download updates from here:  19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

    Thanks,

    Shivam

      eplacek24
      eplacek24Author
      Participant
      January 4, 2019

      Shivam,

      That seems to have fixed the issue. Thank you!

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      December 14, 2018

      Hi Eplacek,

      We're sorry for the trouble you had, would you mind sharing more details about the query/issue? Is it possible to post a screenshot? To post a screenshot, please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

      Are you referring to hide the righthand tool pane in Adobe Reader? If yes, you may refer to the following Adobe article Permanently close the Tools pane in Acrobat Reader DC

      Are you on Mac or Windows machine and what is the version?

      What is the version of Adobe Reader installed? To identify the version, please refer to Identify the product and its version for Acrobat and Reader DC

      We're here to help, just need more info.

      Thanks,

      Anand Sri.

      L
      lucyswann
      Participant
      December 20, 2018

      If I may add to this - I'm having the same issue, and it has been since my PC just had the Reader program updated. I'm on a PC, Windows 10, using Acrobat Reader DC, Continuous Release, version 2019.010.20064.

      What happens with me is while I have a PDF open and am making comments on it, I keep the comments pane on the left collapsed because it takes up too much room on my screen. When I use the "Add text callout" tool, and need to resize the comment text box for whatever reason (so it's not hiding any text, so it doesn't run off the page, whatever), as soon as I select the text box to move or resize it, the comments pane on the left automatically expands and hides half of my screen. Then I have to re-collapse the comments pane, resize the box, and go on. It's just an extra step that's a pain and seems unnecessary.

      Here are two screenshots - one before I select the comment text box, and another one after I select the text box. That's all I did, select the box, and the comments pane popped open.

      I hope this helps you troubleshoot this issue. Like I said, it didn't do this before the recent upgrade.

      Thanks for your help.

      Nicole Cunningham

        AnandSri
        Community Manager
        AnandSriCommunity Manager
        Community Manager
        December 20, 2018

        Hi Nicole!

        We're sorry for the trouble you had and thank you for sharing all the details along with the screenshot, the issue is already reported to the Engineering team and a fix has been identified and undergoing internal validations. An official patch with the fix will be released shortly.

        Will share an update as soon as it is available publicly.

        Thanks for your time and patience thus far.

        Regards,

        Anand Sri.

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