Copy link to clipboard
Copied
He intentado instalar el Adobe Reader varias veces, pero no finaliza la instalaciĆ³n y me sale un mensaje de que ya tengo instalado el Adobe Acrobat Pro,
Sin embargo, con el Adobe Reader de ese Adobe Acrobat no puedo visualizar unos ficheros que me han enviado, en los cuales me pone que para verlos tengo que tener instalado Adobe Reader 8 o posterior.
He llamado al Servicio de Attn. al Cliente de Adobe Acrobat Pro y me dicen que tengo que contactar con el Servicio de Ayuda del Acrobat Reader.
Por favor, necesito que me contesten a la mayor brevedad.
Gracias.
Copy link to clipboard
Copied
"However, with the Adobe Reader of that Adobe Acrobat I can not view some files that have been sent to me, in which it puts me that to see them I have to have Adobe Reader 8 or later installed."
Does you view this files in a web browser?
Copy link to clipboard
Copied
Hi @Anajoi
If you are getting this message while viewing a pdf in a browser, you are most likely trying to open a Dynamic XFA (XML Form Architecture) PDF. To view such pdf documents, we recommend you to download the file locally and open it either in Adobe Reader or Adobe Acrobat.
Please read this help article for more details: Click here
Thanks,
Akanchha
Copy link to clipboard
Copied
Acrobat can view any file Reader can. If you have the former you don't need the latter.