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A
amclean4
Known Participant
December 18, 2017
Question

compatibility with MacOS high sierra Adobe Reader is very slow.

  • December 18, 2017
  • 1 reply
  • 2038 views

I am running the downloaded version of

Adobe Acrobat Reader DC and it is very slow.  iMac retina 4 Ghz intel core i7

High Sierra 10.13.1

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 1, 2018

    Hi Amclean,

    We apologize for the delay in response to your query.

    Could you confirm the exact version of Adobe Acrobat Reader DC that you have been working on? Open the application >Click on Acrobat Reader DC>About Acrobat Reader DC.

    Check of update, Acrobat Reader >Help>Check for update

    Or refer to- Release Notes | Adobe Acrobat, Reader

    Let us know the update.

    Regards,

    Akanchha

    A
    amclean4Author
    Known Participant
    February 1, 2018

    Dear Akanchha,

    The version is Adobe Acrobat Reader DC

    Continuous release 2018.009.20050

    I am now converting large PDFs to word and then reading them from MS word as the Reader is too slow.  Ie a few page down clicks take a long time and then goes too far etc.

    If I can be of any further assistance please contact me.

    Yours sincerely,

    Adam McLean

    Barrister

    [details removed ussnorway]

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 12, 2018

    Hi Amclean,

    I apologize for the delay in response to your last message.

    As you have the latest version of Adobe Reader installed and that is too on latest OS, so there shouldn't be any issue with the performance.

    However, to troubleshoot the problem you can try resetting the application's preferences following the-

    How to reset Acrobat Preference settings to default.

    If that doesn't help, then you can also check with uninstalling and reinstalling the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Adobe Acrobat Reader DC Install for all versions

    Regards,

    Akanchha

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