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Richa4d38844547irrt
Participant
July 27, 2024
질문

Convert PDF to Word

  • July 27, 2024
  • 1 답변
  • 2708 조회

Hi,

 

I have an Acrobat Premium account.  The Account page suggests that I can edit / export PDFs etc. 

However, everytime I try to access a PDF the App [Desltop] offers me a free trial and will not perform any functions. 

I have checked that I am 'signed in'. 

 

I've also tried this on the web based version of Acrobat, and although it will let me initiate the process, it seems to think that my '.pdf' file type is invalid.  [Note : the file I'm trying to work with is password protected, I'm trying to convert it to WORD.  I have the password and can view the file]. 

 

Any suggests would be very welcome. 

 

I use Acrobat infrequently, and the last time I used it I'm pretty sure it worked. 

 

Thanks 

 

PS I use a Mac Pro. 

    1 답변

    R
    Richa4d38844547irrt작성자
    Participant
    July 27, 2024

    Further to above, I've worked out the Browser version of Acrobat doesn't like forward slash in the file name - I've amended this and removed them.  I can now initiate teh export process to WORD - However, as the file is password protecteds it tells me to use the Desktop version - so now I'm stuck as teh Desktop app want's me to buy a new subscription - despite me having Adobe Premium and being signed in - beyond frustrating , and no support at weekends.. 

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 28, 2024

    @Richa4d38844547irrt so, you are converting a PDF (password protected) into a Word document? 

    So, I tried to password protected a PDF. Then I added a password. After password protected, I was able 'Export a PDF - Microsoft Word - Word Document' and was successful. I am also using a MacBook Pro, a late 2013 using Adobe Acrobat Pro 2024.02.20964

    m
    R
    Richa4d38844547irrt작성자
    Participant
    July 28, 2024

    thanks for trying this..  I think there's a problem with my account, so I'll need Tech support to sort it.. 

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