Corrupted Documents

New Here ,
May 15, 2020 May 15, 2020

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When I click on a PDF file, it immediately becomes a pixilated negative image.  If I click out of the document itself, it becomes normal.  It cannot be read or properly edited in the pixilated negative image.

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correct answers 1 Correct answer

Adobe Employee , May 15, 2020 May 15, 2020

Hi Mark,

 

We are sorry for the trouble and the experience. As described, the pdf becomes a pixilated negative image when you click on the PDF

 

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try with a different PDF file and check.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat Reader DC

Make sure you have the latest version 20.009.20063 installed. Go to Help > Check for Updates.

...

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Adobe Employee ,
May 15, 2020 May 15, 2020

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Hi Mark,

 

We are sorry for the trouble and the experience. As described, the pdf becomes a pixilated negative image when you click on the PDF

 

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try with a different PDF file and check.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat Reader DC

Make sure you have the latest version 20.009.20063 installed. Go to Help > Check for Updates.

 

Also, please check for any missing updates for the video drivers and firmwares and try updating them.

 

You may also try the following workaround and see if that helps.

 

Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatibility mode.

 

Keep us posted with the results.

 

Regards

Amal

 

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New Here ,
May 15, 2020 May 15, 2020

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Amal, thanks for your response.  In answer to your questions,

  • Behavior is with all pdf files opened.
  • Version being used is the latest.
  • Have not seen any missing updates
  • Suggested workaround did not solve the problem.

I have also uninstalled and reinstalled the program and it has made no difference.

Thanks.

-Mark

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New Here ,
May 15, 2020 May 15, 2020

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Amal, running Troubleshoot Compatibility resolved the issue.  Thanks so much for your help.

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Community Beginner ,
Jun 22, 2020 Jun 22, 2020

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Sometimes this error occurs when your document gets corrupted, you should repair the document with a PDF recovery tool. 

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New Here ,
Jun 22, 2020 Jun 22, 2020

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Hi Mark! [link removed by moderator]

Can you please guide me how did you get your issue resolved.? I am also having the same issues. I have done everything that you have described like reinstall program to the latest version etc. But the issue seems to stand stuck.. 

Regards. 

 

 

Life is Love

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Here is what worked for me

 

navigate to the AcroRd32.exe file in this folder
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatibility mode.

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New Here ,
Jul 08, 2021 Jul 08, 2021

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I am facing the similar problem.. screen turning black on clicking. Read through the chats, Choose "Troubleshoot Compatibility."; this step is boggling me. 

I am not at all a tech person. 

Help me out.

Screenshot (31).png

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New Here ,
Apr 07, 2022 Apr 07, 2022

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