Skip to main content
A
akmguy
Participant
July 13, 2018
Question

Corrupted installation / is there a fix?

  • July 13, 2018
  • 2 replies
  • 3118 views

ALL of your faq's and forum answers ASSUME a good install of a previous version of adobe reader.  I'm running Win7, my computer CRASHED leaving Reader as not able to fix itself!!! 

I can't install the correct version because it can't be found, Ver.# 11.0.15, AND your internet get reader page told me to install Reader DC.  That was the **worst thing** that it could have done so far, because the *on-line install* ended with the internet installer not able to find some network connection.  SO NOW I'm left with a half installation of DC and I can't install an older version because it, the internet installer, says that I have a newer version already installed and besides that, my *****Control Panel/Programs and Features***** can't uninstall anything because it too comes up with the same "can't find the proper network version" pop up.  Apparently it's looking for some acroread.msi file that I have no idea what it's talking about!!!

SO, I guess my question is this:

Q. Does adobe have an uninstaller that will delete ALL of the registration entries AND files from botched installations so I can begin anew???? 

ADDITIONALLY - what happened to the normal FREE Reader????  This DC version wants some kind of "subscription" something or another??  WHAT'S THAT ALL ABOUT?????????????????  I'm not about to pay for some Reader "subscription" when all other previous versions of reader AND IT'S BROWSER PLUGINS are FREE!!!!

Is there ANYONE here that can help in this situation????????????

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
July 13, 2018

11.0.15 is out of support and has serious unfixed security issues, fixed in DC, that's why it's what you get. You can't blame Adobe for trying to protect you. It's possible but hard to find old versions.

Reader DC does not need a subscription. Please show a screenshot (BUT DON'T TRY TO EMAIL IT) showing the suggestion that you must. (There are add on services that you can subscribe to, they are optional).

Also a screen shot of this "can't find the proper network version" popup, that's new to me and to Google. Sounds like something to fix before doing anything else.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
July 13, 2018

Hello Akmguy,

We're sorry for the trouble you had with the installation of Adobe Reader. You don't have to pay for the freeware Adobe Reader. The latest version is Adobe Reader DC, Adobe Reader 11 is an old version and the security updates and patches are no longer available and this may lead to some issue with the functionality and it is also not recommended to install the previous version as certain features may or may not work. Answers to some of the most frequently asked questions about Adobe Acrobat Reader DC.

The issue may have occurred due to certain corrupt installation files of the previous version of Adobe Reader. Please reboot the machine once and then use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices