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Crash on every Launch of Reader in M1 MacBook Air with latest Ventura OS

New Here ,
Jan 08, 2023 Jan 08, 2023

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Hi, i get a Crash on every Launch of Reader in M1 MacBook Air with latest Ventura OS ...
I did download twice from the Adobe Page in between one week and it always crashed imediately on every Launch. The Installation goes normal without issues.
Any Idea?

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Crash or freeze , Mac

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Hi @ogni65 

 

Sorry to hear about your experience.

Please try the troubleshooting steps suggested below and see if that makes a difference.

1- try removing the application once again using the cleaner tool. 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here: 

https://get.adobe.com/reader/enterprise/ 

 

2- If it still doesn't work, then create the Root account on mac and launch Acrobat Reader. Enable Root account 

 

Thanks,

Akanchha

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New Here ,
Jan 12, 2023 Jan 12, 2023

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OK, i used the root user and could launch the Adobe Reader, but as soon as i log back in as myself, the App crashes again.

I deinstalled, reinstalled, used the cleaner, etc. and rebooted in between. Nothing changes the behavior.

Whatelse i can do?

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