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Crashed

New Here ,
Jan 19, 2020 Jan 19, 2020

Hi Helpsome people

My document crashed and my notes is no longer there. are they now lost or can they be recovered?

Thanks

TOPICS
Crash or freeze
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Adobe Employee ,
Jan 20, 2020 Jan 20, 2020
LATEST

Hi Jujupapa

 

We are sorry for the trouble. As described, you want to recover the files were lost during the crash.

 

Are you using Adobe Acrobat / Reader DC? If yes, the files are saved to the temporary files folder.

 

The Autosave feature prevents changes from being lost after an unexpected interruption.

  1. Open the files you were working on before the unexpected shutdown.
  2. When prompted, click Yes to open the files that were automatically saved.
  3. Save the files with the same names as the files you were originally working on. 

If automatic saving is disabled, restart it from the Preferences dialog box

  1. Right-click a document, and choose Page Display Preferences from the pop-up menu.
  2. In the left column, select Documents, and then select Automatically Save Document Changes To Temporary File Every XX Minutes.
  3. In the Minutes box, specify how often you want to save files.

 

Regards

Amal

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