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AmandaZih
Participant
September 2, 2023
Question

Creative Cloud Adobe Acrobat Pro (Mac) crashes after scanning

  • September 2, 2023
  • 2 replies
  • 1362 views

I am running the latest version of Adobe Acrobat Pro through my Creative Cloud subscription on a 2022 MacBook Pro, which is running the latest version of Ventura MacOS. But Acrobat keeps crashing when I try to Create PDF From Scanner. While it will do the Overview scan, when I click Scan again, it completes for all of two seconds before crashing. As noted in the next paragraph, I couldn't even get that far without any issues unless I used the Show Details mode.

 

Before now, it was only working with my Epson ET-2800 if I used the Show Details mode, and then only in black and white. And even then, only if I use the driver that has “(ICA)” at the end without quotes. Otherwise I had to Force Quit from Activity Monitor to be able to try scanning again. The ICA bit was an issue before anything else, but mostly manageable.

 

It’s not the Epson; I replicated the problem with my Epson WF-3620. Full crash logs from both are attached, but this error stands out:

 

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace COREANIMATION, Code 2
function=path_stroke_line_frag_lph spec=TpslA3Xhf
Function path_stroke_line_frag_lph was not found in the library

 

I have already tried uninstalling and reinstalling Acrobat, to no avail. There is literally no option under Help to repair my installation, so I can’t try that. See attached pic for proof.

 

Please advise. I read that there are Adobe Cleaner-type options that might help, but I want to make sure I do this right. Thanks in advance.

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    2 replies

    A
    AmandaZihAuthor
    Participant
    September 5, 2023

    Another update since I can't edit my posts: Uninstalling and reinstalling the drivers (even with Epson's own uninstaller and installers) only fixed the "Can't scan in color" problem. But now Acrobat crashes with either Epson when I try to save.

    C
    Craig-is-the-One
    Participant
    January 4, 2024

    I am having similar problems with trying to scan using an epson wf-610 (also using ICA).

    I have Adobe CC installed via my job with JUST the Adobe Acrobat Pro app installed : version 2023..006.20380 

    on my macbook pro m2.  If it matters, my WF-610 is wirelessly on my ISP/Cable router, as is my Macbook.

    So I am scanning via the network.  Im also running the latest ventura (however I had some, but fewer, issues with

    my prior intel macbook pro on High sierra with Adobe CC / Acrobat)

    When I start a scan I get an error trying to open the scanner with some large negative number code, however,

    it continues on with the overview scan about 2 seconds later.   after the overview (which typically always completes),

    if I hit scan, it will usually do the scan, but then will either crash at the end of the scan, 

    or crash after I do multiple pages and click on  the " this is the last page".

     

    My workaround that generally works, is before scanning, to have either an existing pdf open, or do a create new

    pdf from blank page, so I have an open pdf document.

    Then, from within adobe, i do  "create pdf from scanner...."  and my single or multi page scans will usually work.

    I seem to be able to scan b/w or color, change paper size, adjust dpi, and usually the image quality on the dialog

    box where you select the scanner.    

    Another thing that *often* causes it to crash when scanning is when i try to do adjustments to the scanned image

    (deskewing, sharpeing, color adjustments, contrast, etc etc) after doing the overview scan.   

    Also in the scanner dialog box, clicking on the  "Quality:"   settings gear icon,  and adjusting the "Filters" for the scanned

    image quality may also cause it to crash.  (I CAN adjust the "Quality:   Low <---> High"   slider, but more than that, 

    I usually cannot)

     

    For what it's worth, the intel mac & High sierra seemed to be able to scan via the scanner function of the mac "settings printer / scanner queue".  With Ventura & the M2 mac, i think i tried it once or twice, and when i got it to work,  it screwed something up so that Adobe had problems scanning afterwards... possibly had to delete the scanner / re-add it... 

    so I dont try doing that anymore.

     

    I hope this may be helpful to you, if this "trick" of having an open pdf helps to allow you to scan with your epson.

    Best of luck!

    A
    AmandaZihAuthor
    Participant
    September 5, 2023

    Update/Correction after more testing: It works with the Epson WF-3620; Show Details mode may have auto-selected the ET-2800 during the test. Acrobat still crashes when I use the ET-2800. Should I try uninstalling/reinstalling the printer driver?

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