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active_Radiance98A5
active_Radiance98A5
Participant
September 15, 2017
Question

DC Download says 'a higher version exists' and terminates

  • September 15, 2017
  • 1 reply
  • 480 views

My Adobe reader DC kept crashing on my Mac and advise was to re-install.  I deleted the application and used MacKeeper to make sure everything was gone, but when I try to download/install again, I get the message that a higher version already exists on my machine and that the download will be terminated. 

I've tried switching off ad-blockers and downloading via another browser but the problem continues.

I've found some instructions on public forums but they are just too technical for me...this seems to be a recurring issue for many others so there must be a simple way to fix this.n I hope!

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 2, 2017

    Hi Rebeccah,

    We apologize for the delay in response to your query.

    As shared above, that you have already tried removing the application but it still doesn't work. In this case you need to reset the application's preferences manually.

    Trash the Adobe Acrobat Reader (if its there on your machine)

    And follow the steps mentioned in help doc to recreate the preferences- How to reset Acrobat Preference settings to default.

    Let us know if it still doesn't work.

    Regards,

    Akanchha

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