DC Reader Crashes

[thomaso18463382]

I have tried the cleaning tool with complete removal and reinstall and the program crashes after opening a pdf file. Can anybody help resolve this problem?

[try67]

You'll need to provide a lot more information... Starting with:

- What's your OS?

- When exactly is the application crashing? Does it happen with all files or just some?

- Is there an error messages of some kind? If so, what does it say?

[thomaso18463382]

running windows 10. It happens immediately when opening a file. Error message says " program stopped working" windows will try and find a solution. Other pdf programs work OK.

[thomaso18463382]

Fault bucket 108669521333, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: AcroRd32.exe

P2: 15.23.20053.15062

P3: 585d5608

P4: AcroRd32.dll

P5: 15.23.20053.15062

P6: 585d55dc

P7: c0000005

P8: 0004525c

P9:

P10:

Attached files:

These files may be available here:

Analysis symbol:

Rechecking for solution: 1

Report Id: 0cb5c0c3-b716-48bc-b430-56e39a39a8de

Report Status: 0

Hashed bucket: 12f2a668fab1707cf3b4536d79ef6771

[AshuMittal]

Hi,

We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update  

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

[Skyletron]

The update did NOT help this issue.  Before the update I would get two error messages every time I opened a PDF.  After the update the program simply stops working when I open a PDF and closes.  The program is basically unusable.

[thomaso18463382]

108669521333

1

APPCRASH

Not available

0

AcroRd32.exe

15.23.20053.15062

585d5608

AcroRd32.dll

15.23.20053.15062

585d55dc

c0000005

0004525c

1

0cb5c0c3-b716-48bc-b430-56e39a39a8de

0

12f2a668fab1707cf3b4536d79ef6771

[thomaso18463382]

I am using windows 10. It happens with all pdf files. Message says the program has stopped working and windows will try to find a solution. Pdf files open but them almost immediately I get the error message. Other pdf programs work OK.