Different content in Edge Browser and Acrobat Reader DC

[christianpohlmann]

Hello,

for some reasons that I dont understand Acrobat Reader DC and Edge Browser Show me different content for the same PDF file.

The content shown in Edge Browser is the correct one.

Can anyone tell my why this happens?

[jane-e]

We need more information to respond to this.

• Is the PDF in MS Edge one you created?
• Can you show a screen shot?
• What does it look like in another browser, i.e., Chrome, Firefox, Safari?
• What is different?
• What does it look like in Acrobat Reader? Another screen shot?
• In Reader: in File > Document Properties > Description, what does it say for the creator?
• You must know which one is correct, but please share that info with us, thanks!

[christianpohlmann]

I can't show any screenshots because the content is confidential.

• The PDF was originaly created with the adobe livecycle Manager.

• Only Firefox Shows the correct content too.

• All the Textboxes have different Text.

What i figured out is that when i open the PDF in WordPad is, that the Format that is displayed is different when the PDF is safed via Browser or via PDF Reader.

So i guess the Edge Browser corrupts the PDF in some way when I edit it within the browser.

[try67]

Both Edge and Firefox use an internal PDF plugin, unrelated to Adobe. If this is a LiveCycle Designer form you should only open it using Adobe software for correct results. Anything else will very likely not display it correctly (or at all), in the best case, and will corrupt it in the worst.

[christianpohlmann]

What bothers me is that I can not replicate the error. So I can not say for sure if it's the Edge Browser or the Adobe Reader that is producing the error

[~graffiti]

christianpohlmann  wrote

What bothers me is that I can not replicate the error. So I can not say for sure if it's the Edge Browser or the Adobe Reader that is producing the error

All my money is on it being a LiveCycle Designer form and Edge not being able to handle it.

[christianpohlmann]

I will test it today. Maybe after that i can tell where the error comes from

[try67]

Make sure to use independent copies of the file for testing, ie don't open

the file in Edge and then in Reader, as Edge might have already corrupted

it by the time you do that.

Open one copy in Edge and a completely separate (but identical) copy in

Reader.

On Thu, 7 Mar 2019 at 09:33, christianpohlmann <forums_noreply@adobe.com>

[Lewis Lee]

Same problem
I've attached below the Ie and Edge screen for the same file which having problem and also the file security for your information.

[Bernd Alheit]

Can you share the PDF file?

[Lewis Lee]

Since the file containing personal data, I'm afraid I'll not be abled to share it.

[Lewis Lee]

I've got one file seem having the same problem which I can share with you privately. Please let me know your email. Thanks.

[Bernd Alheit]

In Acrobat Reader DC use Tools > Share and post the link here.