• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Digital Certificate continually prompts to add a new Digital Certificate Identity

New Here ,
May 29, 2023 May 29, 2023

Copy link to clipboard

Copied

Windows 11 Home, Version 22H2

OS Build: 22621.1702

Acrobat Reader version 2023.001.20174

 

I have been using a digital certificate issued by the Spanish authorities to sign documents in Reader for years. I recently had to update the certificate (not the first update), but after this most recent update I can no longer sign documents. When I do, I get the same prompt:

"This signature field requires a digital signature identity. Would you like to configure one now?"

I follow the onscreen process to create a digital id from a file. However, when I try to sign, the same prompt appears. It does not matter how many times I try. I restart and the issue persists.

When I check in Preferences/Identities&Trusted Certificates/More/ I can see the digital ID I have just created, in addition to the Windows Certificate Store. I have logged in, and the issue still persists.

I tried resetting Preferences to default, issue still persists.
This issue affects all PDF files I have tried to sign, including older PDFs which I had previously signed with older certificates. 

I repaired the installation of Adobe and the issue still persists.

 

I do not know what else to do try or do. Any help would be GREATLY appreciated.

John

 

TOPICS
Security digital signatures and esignatures

Views

198

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

LATEST

Hi @John30142015ttb0,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader's digital signing.

 

Acrobat allows only those digital Ids for signing the document with specific KU and EKU values. 

 

You can get details at the following link:

https://www.adobe.com/devnet-docs/acrobatetk/tools/DigSig/changes.html#id2

 

The issue occurs when the certificates shared by the government have the EKU fields but has no required values.

 

I suggest contacting your CA to get the digital ID issued with the correct combination of KU and EKU.

 

Hope this helps.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines