Digital signature change to invisible - Problem

New Here ,
Dec 06, 2017 Dec 06, 2017

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Hello,

Previously, my English is working in progress, sorry after all.

We're signing some PDFs and after insert the second signature, all of them changes to invisible. That happened in specifics pages and i don't have a special detail in that page to happened that problem.

It's better to explain using images. Let's check it out.

At the first image, we had the PDF without signatures.

error_signature_00.PNG

When we're signing at the first time work like a charm. Look at the second image.

error_signature_01.PNG

But, after we insert the second certificate at the same page, both signatures changes to "invisible". We can prove that signature are imported through the right panel. It's a sort of visual bug.

error_signature_02.PNG

********************

We have some Google Docs which are downloaded as pdf or printed as .pdf with a specific software. Both methods returns a normal file, but we've identified that problem when we're downloading as PDF.

Thank you so much.

Regards.

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Adobe Employee ,
Jan 10, 2018 Jan 10, 2018

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Hello jeffersonmachado

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, the digital signature is disappearing in a PDF file, Is that correct?

Please check for any pending updates of Adobe Reader from Help>Check for updates. You may also repair the installation files of Adobe Reader from Help>Repair installation. Reboot the machine after the installation of updates and repair.

You may also refer to the following KB docs and try the solution Signatures disappearing!

Digital Signature Disappears from Locked Document

Digital signature disappears after saving to network share

If the issue persists, please share the following details:

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Jun 13, 2018 Jun 13, 2018

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Hi I hope You are doing great . i am facing issue regarding digital signature. after digital signing document signature box becomes invisible as shown in picture in red square box . but on the left pane Field Signature 1 (invisible signature properties ) is displaying . Kindly assist us and reply as soon as possible.

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New Here ,
Jun 18, 2021 Jun 18, 2021

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I have the same problem, have you managed to solve it?

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