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ronnyj75312535
Participating Frequently
July 28, 2016
Question

Digital Signature on Adobe Acrobat Reader DC

  • July 28, 2016
  • 4 replies
  • 49270 views

I had a MacBook Pro running El Capitan and I used the Adobe Acrobat Reader DC (Last Version) to digitally sing some documents. Before the update of El Capitan to the last version (10.11.6) the Adobe Acrobat Reader DC crash and I cant digitally sing documents anymore. I verify the capability of my smart card (digital signature) and is working fine, also the MacBook Pro is using the certificates without problems, so the problem is the Acrobat in the new version of MacOSX.

Attached you can find the error from the Adobe:

Could you please help me?

    This topic has been closed for replies.

    4 replies

    A
    alok24372254kk6p
    Participant
    May 9, 2022

    Hello,

     

    I continue to experience the same problem. 

    Macbook M1 Air

    I need to install epass2003 certificate for document signing

    When I try loading the PKCS#11 module, I get the error message - "Could not load the PKCS#11 module" without any additional information 

    I have tried uninstalling the software , install the latest version but it has not helped. 

    Can someone please help resolve this issue.

     

       

    P
    pushkard30695287
    Participant
    May 28, 2022

    same issue with me. Not able to resolve now

    M
    magic42342314
    Participant
    June 23, 2022

    I've had the same issue. If you are running on a M1/Apple sillicon machine right click on Adobe Acrobat -> Get Info and check the "Open with Rosetta" checkbox. Restart the app and try installing/loading the libary again

      J
      Jesus5EF7
      Participant
      March 2, 2021

      What do I do now?

        E
        Esau5FF4
        Participant
        March 5, 2021

        Same. Could not load the PKCS#11 module

        J
        JonathanVN
        Participant
        April 30, 2021

        Looks like the module isn't located there anymore.

        https://eid.belgium.be/nl/faq/hoe-stel-ik-een-digitale-handtekening-met-adobe-reader-dc#7604

        In this article you get a new path mentioned to: /Library/Belgium Identity Card/Pkcs11/beid-pkcs11.bundle/Contents/MacOS/libbeidpkcs11.dylib

        Maybe you can tryout this one. It worked perfectly for me.

        O
        Onoku
        Participant
        August 16, 2016

        Same issue and none of the Adobe rep solutions have worked. I have updated the preferences to not check for revoked certificates, I have manually added my certificates to trusted certificates, and I have attempted to load the PKCS11 bundle which came back with an error. This is a big problem as I cannot do any work from home if Adobe won't work.

        Adorobat
        Community Manager
        AdorobatCommunity Manager
        Community Manager
        August 23, 2016

        Hi Onoku ,

        Try to perform the steps given in post # 16 in this link : 10.11.6 CAC signing not working with 11.0.17 Acrobat  and let us know if it worked.

        Thank You,

        Shivam

        R
        ronnyj75312535Author
        Participating Frequently
        August 29, 2016

        Hi Onoku,

        We already tried this method before without succeeed. This an urgent topic, have you any idea if this will be resolved by Adobe soon?

        Thanks.

          Adorobat
          Community Manager
          AdorobatCommunity Manager
          Community Manager
          July 28, 2016

          Hi ronnyj75312535,

          Please visit this link:"the credential selected for signing is invalid"

          Let us know if you face any issue.

          Thank You!

          Shivam

          R
          ronnyj75312535Author
          Participating Frequently
          July 28, 2016

          Hi Shivam,

          I already tried with the method above without succeed, have you any other ideas?

          Thanks. 

          Adorobat
          Community Manager
          AdorobatCommunity Manager
          Community Manager
          July 29, 2016

          Hi ,

          Try to perform following steps:

          1-Open Reader>navigate to Preferences

          2- Go to Signatures>Identities & Trusted Certificates

          3- Expand Digital IDs>click PKCS#11...>Attach Module

          4-Enter as value /usr/local/lib/beid-pkcs11.bundle and accept.

          5- Make sure your card reader is properly connected and that your e-ID is inserted into it.Your E-ID certificates should now look like the screen below.Select your signature certificate.

          6- Go to the menu Use Options and select Use for Signing.

          7- A small icon now appears next to your signature certificate.

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