Digital Signatures not Displaying Correctly

New Here ,
Jan 25, 2021 Jan 25, 2021

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See attached screen shot of digital signatures not appearing correctly.

I can see signature fields, shows all signatures are valid.

I have created about 2 dozen files today to be digitally signed.

I have one employee that this has been an isssue for a couple of weeks.

If they sign 1st, then all other signatures do not display correctly. If they sign 2nd or later, their signature displays correctly.

I have told them to create a new digital signature file.

Any ideas what is causing this?

 

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Security digital signatures and esignatures

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Adobe Community Professional ,
Jan 26, 2021 Jan 26, 2021

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Could you share a sample file with us? What application (including exact version number) are you and the other person using?

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New Here ,
Jan 27, 2021 Jan 27, 2021

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The PDF file was converted from Word to a PDF. I currently use Acobat Pro 2017.011.30188 to create PDFs.

The user is using the most recently release of Adobe Reader DC

 

ES-20-39 Rev B - the user signed 1st

ES-20-39 Rev B Test 2, I signed 1st, then the same used signed and thier signature appearance is correct.

 

Will not let me insert pictures. I keep getting 'An Unexpected Error has occured' when I insert pictures

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New Here ,
Jan 27, 2021 Jan 27, 2021

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ES-20-39 Rev B -.png

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New Here ,
Jan 27, 2021 Jan 27, 2021

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ES-20-39 Rev B  Test 2.png

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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Please share the actual file, not a screenshot of it.

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New Here ,
Jan 27, 2021 Jan 27, 2021

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How do I share the actual files?

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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You can attach it to the original message using the tiny paperclip icon at the bottom when you edit it, or upload it to a file-sharing website (like Dropbox, Google Drive, Adobe Cloud, etc.), generate a share link and then post it here.

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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Access denied.

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Not liking technology today very much. 🙂

 

ES-20-39 Rev B Test 2 

 

ES-20-39 Rev B 

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